Please contact us regarding any concerns with aAgents.Biz behavior.
Licensees should behave in compliance with the Real Estate Agents Act (Professional Conduct and Client Care) Rules 2012.
Our formal steps for resolving complaints are listed below.
STEP 1 – Phone and/or email to discuss your concern.
STEP 2 – You may be asked to put your complaint in writing. Please allow 10 working days for a response.
STEP 3 – Meet to discuss the issue with the dispute stakeholders in order to seek a resolution. If a resolution is not reached, or if you do not wish to attend a meeting, then we and you will provide each other with a written proposal to resolve your complaint.
STEP 4 – Within 5 working days of receiving written proposals, if we or you do not accept the proposed resolution(s), suggest another resolution.
STEP 5 – Implement the agreed resolution(s) or if no resolution(s) agreed, arrange mediation.
STEP 6 – If we agree to mediate the complaint but do not resolve or settle the complaint at mediation, or we do not agree to mediate the dispute then that will be the end of the AAgents.Biz complaints and dispute resolution process.
You have the right to make a complaint at any time directly to the applicable authority in the first instance, and/or if the matter is not resolved or settled after the AAgents.Biz complaint and dispute resolution process has ended make a:
- complaint to the Real Estate Authority in New Zealand.